	KC Trains "Learning is a Journey.....Not a Destination"

Workshop Name:	Conflict Management: Techniques and Training for Staff
Contact Hours:	6 or customizable
Workshop Instructor:	Tiffany Hentschel or Seana Vece
Workshop Descri ption:	Come learn the value of managing and resolving conflict informally, identify the style you routinely use to handle conflict, and be aware of five common responses to help handle conflict and the consequences of each response. After attending this session, you will be able to: Understand the value of managing and resolving conflict internally. Identify the style you routinely use to handle conflict. Understand the common responses to conflict and the consequences of each response.
Who Should Attend:	HR Staff; Administrators; Supervisory Staff; Non-Profit; Government; Business
Application:	Click here for an application form
	Kansas City Metropolitan Library & Information Network 15624 E. US Highway 24 Independence, MO 64050 Phone: 816/521-7267 Fax: 816/461-0966 E-Mail: sburton@kcmlin.org Last Updated 9/1/05