The course lays the foundation for successful coaching and performance management.  The focus is on developing a "coaching mindset" and learning basic coaching skills in order to help employees build the skills and experience they need to grow in thier careers and meet the challenges of effective public service.  Key content areas are:  understanding what coaches do; recognizing coaching opportunities; using feedback as a coachingtool; and building a coaching plan.

Learning Objectives:

- Define performance and behavior problems

- Identify performance issues

- Applyt he coaching process

Participants will be prepared to recognize coaching opportunities and appropriately apply basic coaching skills.