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"Learning is a Journey.....Not a Destination"
Workshop Name: Active Listening - A Communication Tool
Contact Hours: 4 or customizable
Workshop Instructor: Tiffany Hentschel or Seana Vece

Workshop Descripti on:










Today’s business environment of increased competition and rapid changes in technology, we have an ever-increasing need for information.  We no longer need to know just how to do our jobs, but also need to understand our organization as a whole.  In addition, a frequent complaint is that no one listens – often this is correct! 

Listening is powerful tool.  Listening helps build relationships, improve processes, develop teams and stimulates achievement of both organizational and personal goals.  

This workshop will present practical tips on how to improve your listening skills.

Learning Objectives:

*  Learn tips for improving your listening skills
*  Understand the difference between active and passive listening
* Practice effective listening skills and behaviors
*  Identify barriers to listening

Who Should Attend: HR Staff; Administrators; Supervisory Staff; Paraprofessional Staff; Library Staff; Non-Profit; Government; Business

Click here for an application form


Kansas City Metropolitan Library & Information Network
15624 E. US Highway 24
Independence, MO  64050

Phone:  816/521-7267
Fax:  816/461-0966

Last Updated 9/1/05