"Learning is a Journey.....Not a Destination"
Exceptional Customer Service: Exceeding Expectations
|Contact Hours:||6 or customizable|
|Service is the most important commodity libraries and
service organizations have to offer, and it is the most demanding. When
your staff feel tired or stressed, they may find it difficult to treat
each person like they are "the most important person" at that time. But,
that's what exceptional customer service is all about - conveying personal
caring and consideration to each individual.
Each member of your staff, whether they have lots of room for improvement or they are already outstanding, can become even better at serving others.
|Who Should Attend:||Supervisors, Librarians, Non-Profit Organizations|
Click here for an application form
City Metropolitan Library & Information Network
Last Updated 9/1/05