KC Trains

 Logo  KC Trains
"Learning is a Journey.....Not a Destination"
Workshop Name:

Exceptional Customer Service:  Exceeding Expectations

Contact Hours: 6 or customizable

Workshop Instructor:

Tiffany Hentschel or
Seana Vece

Workshop Description:


Service is the most important commodity libraries and service organizations have to offer, and it is the most demanding. When your staff feel tired or stressed, they may find it difficult to treat each person like they are "the most important person" at that time. But, that's what exceptional customer service is all about - conveying personal caring and consideration to each individual.

Each member of your staff, whether they have lots of room for improvement or they are already outstanding, can become even better at serving others.
Who Should Attend:   Supervisors, Librarians, Non-Profit Organizations

Click here for an application form


Kansas City Metropolitan Library & Information Network
15624 E. US Highway 24
Independence, MO  64050

Phone:  816/521-7267
Fax:  816/461-0966

Last Updated 9/1/05