KCMLIN policy regarding missing items generally follows the American Library Association Interlibrary Loan Code for the United States, which states:
4.9 The requesting library is responsible for borrowed material from the time it leaves the supplying library until it has been returned to and received by the supplying library. This includes all material shipped directly to and/or returned by the user. If damage or loss occurs, the requesting library is responsible for compensation or replacement, in accordance with the preference of the supplying library.
Please complete the information below and MALA/KCMLIN will make every effort to locate the items that are missing. We have found through experience the items are generally located at one of the participating libraries on the courier service. Thank you.