"Learning is a Journey.....Not a Destination"
Available Anytime
Workshop Instructor:
Library Education @ Your Desktop - University of North Texas
Yolanda Cuesta
Workshop Description:
Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you.
This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers.
You will be introduced to the basics of how diversity and culture impact your understanding of and response to your multicultural customers.
COURSE OBJECTIVES
Staff completing this course will be able to:
- Understand the perspectives that people from different cultures bring to the library experience and to customer service.
- Understand how cultural differences impact customer service.
-
Apply a number of basic strategies and communication skills
to work effectively with multicultural
customers.
COURSE STRUCTURE
The course addresses these issues and more in a web-based course designed to take about 1 1/2 hours to complete. It contains multimedia elements, external links, pre- and post-tests, and course evaluation modules.
THREE EASY
WAYS TO REGISTER:
E-mail: sburton@kcmlin.org
Fax: (816) 461-0966
Phone: (816) 521-7257
How This Works:
When your registration has been processed for this class, you will be sent a course code by email. You will also receive login and course code information so that you may take the course at the time that works best for you.
KC Trains/KCMLIN Member: $15.00
Non KC Trains/KCMLIN Member: $17.50
Full refunds or credits are available for cancellations made a minimum of seven days prior to the workshop minus a $5.00 administrative fee.
You can transfer to another workshop a minimum of seven days before the workshop with no administrative fee.
Cancellations made less than seven days prior to a workshop receive no refunds or credits.
Last Updated 6/12/07