Supervisor Certification Program
The Supervisor Certification Program is a program being offered by the Kansas City Metropolitan Library & Information
Network (KCMLIN). It is tailored to provide essential skills for staff currently in supervisory roles and those who are working toward this
goal. Staff who are responsible for planning, creating and justifying budgets, hiring, training, and supervising staff and developing
policies will find these workshops to be invaluable.
To complete the Supervisor Certification Program, each participant must take a minimum of four required and six elective courses of your choice. If you have taken
courses that have been used as a part of another certification program, they cannot be used in this program as well. You must take different selections in order to broaden your knowledge and skills. Since all
the classes in the Administrator level are "required," it is suggested that you do not take these as part of the Supervisor Certification program if you are planning on completing the Administrator Certification Program
as well.
Please remember that these courses are not offered at all times. As instructors come and go, course names may also be changed to reflect the request of an instructor. Elective classes change frequently. If you have any questions whether a class
fulfills a requirement of the program, please contact the KCMLIN office. Half day workshops are worth 1/2 credit toward your certificate and full day workshops are worth a full credit.
Required Courses:
- Survival Skills for Supervisors
- Effective Performance Evaluations
- Counseling and Discipline Done Right
- Hire & Train Staff
Elective Courses:
- Acquisitions Workshop
- Beyond ADA - Serving the Disabled Community
- Beyond the Basics Reference
- Business Plan Basics
- Conflict Resolution & Confrontation Management
- Creative Planning
- Creative Techniques for Researching Funding Sources
- Creative Use of Conflict
- Cultural Diversity in the Workplace
- Dealing With Difficult People
- Developing a Training Program (How to Develop a Training
Program)
- Developing Winners From the Start
- Diversity Class - Full Day
- Employee Motivation
- Exceptional Customer Service
- Exploring Government Documents
- Fish! Philosophy!
- Generational Differences/Overcoming Generational Roadblocks
- Grammar for Business Success
- How to Be Tactful, Open-Minded & Professional About Feedback
- How to Give and Take Criticism
- Human Resource Reference on the Web and in Print
- Intercultural Communication
- International Fiction
- Introduction to Competency Development
- Introduction to Human Resource Management (HR 101)
- Introduction to Social Science Reference
- Library Collaboration & Partnerships
- Library Security Workshop
- Long Range Planning
- Managing Multiple Priorities
- Marketing Your Library @ the Point of Contact
- Motivating Employees During Difficult Times (Employee
Motivation)
- Powerful Presentation Skills
- Preventing Workplace Violence
- Problem Solving & Decision Making Tools
- Reference Round Up
- Science Fiction and Fantasy Workshop
- Serving the African American Community
- Serving the Asian Community
- Serving the Disabled Community
- Serving the Gay/Lesbian Community
- Serving the Latino Population
- Strategic Planning
- Strategies for Program Evaluations
- Team Building & Meyers Briggs
- Teambuilding in the Workplace
- Time Management
- What? We're Meeting Again?
- Working with Advisory Groups
- Working with Board of Directors
- Working with Volunteers
- Yesterday We Were Friends..Today I'm Your Supervisor
